General Terms and Conditions for the Naturhotel Blaubach

Scope of application

These General Terms and Conditions (GTC) apply to all contracts for the rental use of hotel rooms for accommodation and all other services and deliveries provided to the guest by the Naturhotel Blaubach, operated by W&K Immobilienverwaltung GmbH, Bahnhofstraße 3, 67059 Ludwigshafen.

Conclusion of contract and partners

The contractual partners are the Naturhotel Blaubach and the guest. The contract is concluded upon acceptance of the guest’s application by the hotel.

Services, prices, payment, offsetting

W&K Immobilienverwaltung GmbH undertakes to keep the rooms booked by the Guest available and to provide the agreed services. The guest is obliged to pay the hotel’s applicable or agreed prices for the provision of the room and the other services used by him.

Cancellation by the guest / non-utilization of the hotel’s services (no-show)

Cancellations of bookings made directly via our homepage, by e-mail, telephone or in person can be canceled free of charge up to [60 days before arrival]. Cancellation fees amounting to [100%] of the total price will be charged thereafter. In the event of a no-show without cancelation, the full amount is due. For bookings made via third party providers such as Booking.com, HRS etc., the cancellation conditions of the respective provider apply.

Early check-in and late check-out

Early check-in or late check-out is possible subject to availability and on request. These services are subject to confirmation by the hotel and cannot be guaranteed.

Cancellation by the hotel

The hotel is entitled to withdraw from the contract for objectively justified reasons, in particular if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract.

Room provision, handover and return

The hotel rooms are available for the guest from 15:00 on the agreed day of arrival. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest.

Liability of the hotel

The hotel is liable for its obligations arising from the accommodation contract with the due diligence of a limited liability company. The hotel shall only be liable for damages that are not related to the accommodation service in the event of intent or gross negligence.

Data protection

The guest’s personal data will be treated in accordance with the applicable data protection regulations.

Choice of law

All disputes arising from or in connection with the accommodation contract shall be governed exclusively by the law of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. For consumers who do not conclude the contract for professional or commercial purposes and have their habitual residence in another country, the mandatory provisions of that country remain unaffected by this choice of law.

Place of jurisdiction

For all disputes arising from or in connection with the accommodation contract, the place of jurisdiction shall be the registered office of W&K Immobilienverwaltung GmbH in Ludwigshafen am Rhein, as far as legally permissible. If the guest has no general place of jurisdiction in Germany or in another EU member state, or if the domicile or habitual residence is not known at the time the action is filed, the exclusive place of jurisdiction for all disputes shall be the registered office of our hotel. This place of jurisdiction shall only apply to consumers if they are not resident within the European Union.

Final provisions

Amendments or additions to the contract, the acceptance of the application or these terms and conditions must be made in writing. Unilateral amendments or additions by the guest are invalid.